Privacy, in plain English.
We believe the details that make a story special should be handled with the same care as the story itself.
Last updated: 28 July 2026
What we collect
When you contact us or ask about a story, we may collect the information you choose to share, such as your name, email address and message. We only ask for information that helps us respond or provide the service you requested.
How we use it
We use your information to answer enquiries, improve Customise.io, provide support and keep our website safe. We do not sell personal information or use a child's information for advertising.
Cookies and analytics
Our website may use essential cookies and privacy-conscious analytics to understand how the site is used and to improve the experience. You can control cookies through your browser settings.
Keeping information safe
We take reasonable technical and organisational measures to protect personal information. No internet service can promise absolute security, so please avoid sending sensitive information through a contact form.
Your choices
You may ask what personal information we hold about you, ask us to correct it or request deletion where applicable. Contact us at hello@customise.io and we will do our best to help.
Changes to this policy
We may update this policy as Customise.io grows. The latest version will always be shown on this page, with the date of the most recent update.
Questions? Write to hello@customise.io.